Refund and Returns Policy

Effective Date: November 24, 2024

At WorldSuri, we strive to ensure that you are completely satisfied with your purchase. However, we understand that sometimes things don’t work out. Our Refund and Returns Policy is designed to be clear and straightforward to help you manage returns and exchanges easily. Please read the following policy carefully to understand how to return an item and request a refund.

1. Eligibility for Returns

We offer a 30-day return policy for most products purchased through our website, www.worldsuri.com. To be eligible for a return, the item must meet the following conditions:

  • The product must be in unused, original condition.
  • The product must be returned with all original packaging intact (boxes, tags, labels, etc.).
  • The return request must be made within 30 days from the date of delivery.

Please note that some items, including personalized or custom-made products, may not be eligible for returns. Please review the product description or contact us to confirm before making a purchase.

2. How to Initiate a Return

If you wish to return an item, please follow these steps:

  1. Contact Us: Reach out to our Customer Service team at [email protected] within 30 days of receiving your order. Provide your order number and the reason for your return.
  2. Return Authorization: Once we receive your request, we will provide you with a Return Authorization Number (RAN) and detailed instructions on how to return the item.
  3. Return Shipping: You are responsible for the cost of return shipping unless the product is defective or damaged upon arrival. We recommend using a trackable shipping service to return your item, as we cannot guarantee receipt of your returned product.
  4. Inspection: Once we receive your returned item, our team will inspect it to ensure that it meets the eligibility criteria. If the product is in its original condition and packaging, we will proceed with processing your refund or exchange.

3. Refunds

Once your return is processed and approved, a refund will be issued to your original method of payment. Please note the following:

  • Refunds will be processed within 7-10 business days after we receive and inspect the returned item.
  • Shipping costs are non-refundable unless the product was defective or the return was a result of our error.
  • If you paid using a gift card or store credit, the refund will be issued as store credit for future purchases.
  • Partial Refunds: If the item is returned in a used or damaged condition, we may issue a partial refund based on the condition of the item.

4. Exchanges

If you would like to exchange an item for a different size or color, please contact our customer service team at [email protected]. We will assist you in processing the exchange, and you will be required to return the original item before the new one is shipped out.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with the following information:

  • Your order number
  • A description of the damage or defect
  • Photos of the damaged or defective item

We will offer you a full refund or send a replacement at no additional cost, depending on your preference.

6. Non-returnable Items

For hygiene and safety reasons, the following items are not eligible for returns:

  • Personalized products
  • Opened or used baby products such as clothing, bedding, and accessories
  • Gift cards

If you have questions about whether an item is eligible for return, please contact us before making a purchase.

7. International Returns

For international orders, the return process is similar to domestic orders, but please note:

  • You will be responsible for return shipping costs.
  • Refunds for international orders will be processed in the original payment method, and you may be subject to currency conversion fees depending on your payment provider.

8. Customer Support

If you have any questions about our refund or return policy, or if you need assistance with the return process, please do not hesitate to contact us:

9. Policy Changes

We may update this Refund and Returns Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated effective date.